FAQs
SHOPPING
What is Lyons Way?
Lyons Way is an online vintage store specializing in handpicked, unique Y2K and vintage fashion. We offer a curated selection of rare clothing, accessories, and bags that cater to individuals looking for standout style and sustainable fashion.
What is Lyons Way Exclusive?
Lyons Way Exclusive is our special collection where we create our own brand of clothing. We started it to fight against fast fashion with our own unique styles. Each piece is made with high-quality materials and produced on demand to avoid waste. We make sure everything is made fairly and ethically, with no third-world production involved. It’s our way of bringing creativity and quality together in fashion.
How do I know if the item will fit?
Our vintage items come with two sizes: the size labeled on the product and the recommended size, which we determine based on modern sizing standards. This way, you can be confident the item will fit as expected.
How do I know the condition of the items?
We rate the condition of every item on a scale of 1-10, with 10 being like-new. This helps you understand the quality before making a purchase. Detailed descriptions and images are provided for each product to give you a complete picture of its condition.
SHIPPING
Do you ship worldwide?
Yes, we ship worldwide! We offer free shipping on orders over €100, no matter where you are.
DELIVERY
How much does shipping cost?
We offer free shipping on all orders over €100, worldwide! You’ll see your exact shipping cost during checkout.
Europe: €9.99
Rest of the World: €16.95
What is the delivery time?
Netherlands: 1-2 business days
Europe: 3-7 business days
Rest of the World: 7-14 business days
You'll receive a tracking number via email once your order has been shipped, so you can keep an eye on your delivery
Can I track my order?
Yes! After your order ships, you'll get a Track & Trace code via email that allows you to track the status of your delivery in real-time. Simply click the link provided to follow your package’s journey.
RETURNS
What is your return policy?
If you're not completely satisfied with your purchase, you can return it within 14 days of receiving the item. The product must be in the same condition as when you received it, with tags still attached. For more details, please visit our Return Policy.
How do I initiate a return?
To start a return, email us at lyonsway.service@gmail.com. We’ll provide instructions on how to send the item back. Make sure you contact us before sending any returns.
OTHER
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are processed through secure, encrypted gateways to protect your payment information.
How do I contact Lyons Way?
You can reach us by emailing lyonsway.service@gmail.com for any questions or concerns. We’re happy to help with anything related to your order or shopping experience.